![]() Software products cannot be exchanged or refunded.Please check compatibility information before placing an order. Products will not be refunded or exchanged due to incompatibility.This is applicable to purchases made online. If you want iStore to collect the Returned Product from you, please make sure to fill in the returns form on the Website, iStore may charge a fee of R100 to facilitate the collection on the Returned Product.Any products purchased from the iStore Pre-owned store using a debit card will not be eligible for a refund but may be exchanged for another product.All Returned Products are subject to inspection by the iStore prior to a refund or an exchange.Unsealed software products, software subscriptions, electronic software downloads and electronic voucher downloads, gift cards and in-ear products may not be returned to iStore or iStore Pre-owned store and are not eligible for refunds.You will continue to be responsible for that contract and for any charges and fees that are associated with that contract. If you have entered into a contract with a mobile cellular operator, returning a product bought from iStore will not cancel your contract with the mobile cellular operator.If the packaging is in any way opened, damaged or tampered with, iStore will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the Returned Product.And if the price of the Returned Product is more than that of the Exchange product, iStore may give you an iStore voucher equal to the value of the difference between the two product prices. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the cash difference between the two products. You may also elect to exchange a Returned Product for another product (the “ Exchange Product”) that is of the same value as the Returned Product.Once we have inspected the Returned Product and validated your return form, we will credit your account with the purchase price of the product within 10-14 working days of the return being received at our warehouse or service centre.After 7 days, you can only return a product if it is defective. ![]() you return the product to the Store together with the invoice you received from the Store or you log a return on the Website within 7 days of delivery to you or collection by you of the unwanted product.it is not missing any accessories or parts and.save in relation to second-hand products sold at iStore iStore Pre-owned store (the “ iStore Pre-owned store”), the Returned Product is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).it is unopened, undamaged and unused, with the original labels and stickers still attached.You can return an unwanted product to iStore, provided:.Products that are you purchased incorrectly or that are unwanted you have concerns about the quality of the product (the “ Returned Product”).Ģ.the iStore products has a technical fault or.the iStore product is an unwanted gift.You may return any product that you bought from the Website or iStore if:.Nothing in this Policy is intended to limit your statutory rights in any way. This Policy forms part of the Customer Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise.Enhance your Apple product experience with additional connectivity.
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